Details:
- Salary: £22,310 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cardiff
- Date: 3 days ago
Description:
Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Location: Due to location candidates will need to have access to own transport.
Hours: 37.5 per week
Shifts: Shift patterns run on a 24/7 basis, so you will work a mixture of earlies, days, evenings, nights, and weekends. Evening, night shifts will be worked from home.
Salary: Base salary is £22,310; however, shift uplift will increase the salary significantly to up to 27-28k.
Key Responsibilities:
Provide 1st Line Tech support to a range of customers experiencing technical issues with their equipment.
Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
Where a remote fix is not possible, identify and order parts required by field service engineering team.
Provide technical support to field service engineers on a broad range of IT equipment. Keeping customers informed at all times of progress of work.
Key Skills & Experience:
Good attitude and communication style when dealing with customers.
Strong verbal and written communication skills.
Competent PC user including Microsoft package.
PC and peripheral equipment (hardware and software) experience.
Professional, logical, and methodical approach to work.
Flexible and willing to work outside of business hours.
Benefits:
Private Medical Insurance.
Pension scheme.
23 days holiday plus bank.
Free on-site parking.
Life cover (4 x basic salary).
Group income protection.
Working in a bright, modern offices.
Friendly, outgoing, and supportive team.
Excellent reward & recognition scheme.
Discounted gym membership.
Genuine career development and internal promotion opportunities.
This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you