IT Help Desk Support Engineer

Description:

Junior IT Help Desk Support Engineer – St Albans – 25k to 26k - Urgent
Start Date ASAP
Initially 4 days working in the office and 1 day remote will discuss 2 days remote working after probation
Salary review in January

There are discussions regarding parking. There may be the opportunity of the company paying parking on site in the first 3 months (£72)
Hours are 09-5:30, with occasional 08:30-5.

A Well established Law Firm are seeking a skilled IT Support Engineer to join their growing team. The ideal candidate will be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services.
The role requires strong technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft 365, as well as experience in troubleshooting laptops, printers, and peripherals.
Some UK travel required, e.g Birmingham visiting their different offices to ensure the IT elements are working as required.

What is in it for you?
Be part of a growing IT team where your ideas and input will help shape the future. You’ll have the opportunity to participate in decision-making around IT improvements.
· Get hands-on experience working on a variety of projects, including Systems and Network improvements, system integrations, and new technology roll outs.
· Expand your skills by working on diverse system administration tasks.
· Join a supportive team focused on innovation and continuous improvement.
· Enjoy a flexible work schedule with 4 days working in the office as it is a new role and 1 day remote until probation and then it will be reviewed

Key Responsibilities:
• Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
• System administration, including Office 365, Azure, Active Directory, Group policies.
• Perform routine system administration tasks including updates, backups, and monitoring.
• Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
• Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.
• Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
• Document processes, procedures, and resolutions in the company's knowledge base.
• Prepare and deploy new hardware such as laptops and phones to staff.
• Periodical visits to our UK offices for maintenance and rollout of new hardware/software.
Required Skills & Qualifications:
• Proficiency in Windows Server environments.
• Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
• Experience with Omnissa Horizon or similar remote desktop solutions.
• Experience with managing cloud-based VoIP systems.
• Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
• Familiarity with networking and network management, WAN, LAN and VPN.
Requirements
· Excellent problem-solving and customer service skills.
· Ability to work effectively with third-party suppliers and manage escalations.
· Experience with MDM solutions such as Intune.
· Strong verbal and written communication skills.
-Be a security minded individual, ensuring that security protocols are followed.
· Experience with legal case management tools such as Partner4Windows or similar is a plus.
· 2+ years of experience in IT support or system administration role.
· Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required.

Benefits
• 23 days annual leave plus bank holidays (increases with length of service)
• Birthday leave in addition to Annual Leave
• Electric Vehicle Scheme
• Benenden healthcare and mental health assistance
• Occupational Health services
• Pension Scheme
• Cycle to Work scheme
• Season Ticket Loan programme
• Improved and Enhanced Maternity and Paternity Pay
• Remote Working Opportunities
• Spot Monthly Bonuses (All Staff Eligible)
• Civil Service Discount Scheme
• Free Eye Tests and Discount Glasses
• Enhanced Sick Leave
• Training Qualification Loans
• Annual Appraisals and Salary Reviews
This is an urgent role, please forward an up to date cv for earliest consideration