IT Field Support Analyst

Description:

IT Field Support Analyst

Based at Luton with travel to Hatfield, London, Croydon and Peterborough

Salary £24,000 to £26,000

We Put People First so you can Deliver Outstanding Service

This is great opportunity for an IT Field Support Analyst to join our IT team in our Luton office to ensure the smooth running of the Business IT requirements. As an IT Field Support Analyst, you will be assisting and supporting the IT Manager across a diverse portfolio of work. Providing onsite support for the Luton office and local offices.

Do you have what it takes to join our team? Are you a technically minded individual or a Level 1 IT engineer with good IT Support abilities looking to take their career to the next level? Do you understand IT systems and office applications?

As IT Field Support Analyst you will:

Providing onsite support for the Luton office, and local offices; Hatfield, London, Croydon & Peterborough and Managing the IT server Room at the Luton office
Be a point of contact for phone calls, emails
Support tickets from employees regarding IT issues and queries,
Log all queries in the Service Desk ticketing system.
Providing 1st and 2nd line support and administration including troubleshooting of IT related problems from software to hardware, such as mobile phones, laptops, PCs, printers, basic network issues and all IT Managed applications. Escalating to the senior support teams where appropriate.
Controlling starters, leavers, and permission changes and Administration of IT assetsAs IT Field Support Analyst you’ll have:

Excellent customer service focus and able to perform general IT administrative activities.
Computer literate skills with the ability to find solutions and investigations.
Effective communicator with first class telephone and communication skills
Strong team player but also have the ability to work on own initiative, with a high level of attention to detail, ability to plan and prioritise workload, and identify problems and make decisions
A problem solver with a logical and structured approach to work
IT qualifications – desirableMust be able to travel to other regional sites as requested by the management.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

We are employee-owned, making you a beneficiary of our future success
Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
More than 250 perks and hundreds of exclusive deals and discounts
Lots of training, development & apprenticeship opportunities to grow and progress your career
Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
All year-round recognition and annual awards programme to thank our shining starsOur commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’r

Qualifications:

Key Qualifications

GCSE A-C or equivalent (at least 3)
IT Support

Keywords:

IT, 1st /2nd Line Support, Level 1 IT engineer, Luton