IT Desktop Support Analyst

Description:

Due to security restrictions on the project, candidates need to be British nationals

 IT Desktop Support Analyst

 We’re seeking an experienced IT Desktop Support Analyst to join our clients team in Tidworth, Wiltshire on a 3‑month contract.
This role is ideal for someone with hands‑on experience in desktop configuration and IT support, who can deliver excellent customer service to both office‑based and remote users. If you have strong technical skills and enjoy working in a collaborative environment, this is a great opportunity to make an impact.

Location and Working Pattern Tidworth, Wiltshire – full time, 40 hours per week, on‑site
Client Overview Our client operates in the engineering and infrastructure sector, delivering essential services to support complex projects nationwide

Responsibilities
Configure, build, and image PCs for deployment following standard processes
Deliver and install desktop assets and peripherals for end users
Provide IT support and incident management for office‑based and remote users
Assist with office moves, including cabling, patching and hardware setup
Support corporate mobile phones and meeting room hardware
Manage hardware disposal, delivery and returns processes
Help users with KBR/ASPIRE apps and MFA on personal devices
Follow all IT processes and escalate unresolved incidents where required
Ensure compliance with company policies, standards and Health & Safety regulationsMust‑have Requirements
Strong knowledge of Windows 10/11 and Microsoft applications, including MS Teams
Experience imaging/building PCs using MECM/CM or similar tools
Excellent communication skills in written and spoken English
Full UK driving licence
Ability to perform manual handling when moving IT equipment
Eligibility to obtain BPSS and SC security clearance (UK nationals only with 5‑year UK residency)Nice‑to‑have Skills
Current BPSS or SC clearance

The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
 
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