IS 1st Line Support Apprentice

Description:

IS 1st Line Support Apprentice - Level 3 

Fixed Term for 15 months - (with progression opportunities available) 

Full Time (37.5 hpw) 

Salary £16,816 to £23,464 dependent on age (we pay higher than the national apprenticeship minimum wage)  

Home, a place where you belong  

Are you ready to embark on a rewarding career in IT? Home Group's Information Systems (IS) department offers a supportive environment where you can grow and develop your skills. As a 1st Line Support Apprentice, you'll be crucial in helping us advance our digital and technological capabilities. This role isn't just about getting a job; it's about building a foundation for a successful career, complete with a competitive salary and a professional qualification (that we pay for). Don?t be put off by the word apprentice as you can be any age to apply. 

Typical day as a 1st Line Support Apprentice 

Talk to our colleagues and help solve their IT problems. 

Always try to give the best help you can to everyone. 

Identify the problems that come up and what you do to fix them. 

Pass on the tough problems to our expert team members. 

Help set up new accounts and manage users? access when needed. 

Keep our help guides up to date and accurate. 

Earn while you learn, get time away from your job to study, and gain an industry recognised qualification up to Level 3 (A level equivalent). You?ll be well on your way to progressing towards roles such as IS 1st Line Service Desk Administrator or IS 1st Line Support Partner. Over 80% of our apprentices continue their careers with us, who knows where you could end up! 

About You 

You have GCSEs grades A-C in English and Maths. 

An eagerness to learn, especially technical stuff and all things IT. 

Like helping others with a positive approach. 

Good at working with others and sharing ideas. 

Able to figure out problems and think of ways to solve them. 

Ready to use this apprenticeship to start a great career in IT. 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review 

Our team  

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You?ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Job details  

Our award-winning apprenticeship programme has been designed to support our customers and colleagues on the career ladder! (How awesome is that!)  

You can be any age to apply to be an Apprentice!  

Your wage will be higher than the national apprenticeship minimum wage 

You?ll be employed for a 15-month period to get stacks of experience and launch your career doing a Level 3 qualification 

It?s important you?re at work when our team are around to support you so, although hours of work are usually 9am-5pm, flexibility is important. 

You will have built in time (20% of your working week) for study and support for working towards your qualification 

A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. ! 

What?s in it for you? 

34 days leave (includes bank hols and a ?me day? to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! 

Health cash plan saving you from £1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. 

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  

Colleagues really matters to us, that?s why we?re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.   

We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us! 

Generous pension scheme with life insurance of 3x salary. See our full range of on our website.??  

A funded NUS Student Discount Card 

Find out more  

Click APPLY NOW to see our Job Title Job Description, us and for . Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at