Internal Sales Support Representative

Description:

THE COMPANY

Blue Moon Recruitment are proud to be working alongside Lyndon SGB, the UK's leading scaffolding and access solutions provider.

Working on some of the country's most exciting, cutting-edge construction and infrastructure projects, Lyndon SGB are proud to be playing part in 'Building Britain' whilst working collaboratively with the best main contractors in the sector.

THE ROLE

We are actively searching for a talented Internal Sales Support Representative based out of the Birmingham office.

KEY RESULT AREAS

* Communicating with customers

* Making outbound calls to potential customers

* Following up on leads

* Understanding customers' needs and identifying sales opportunities

* Answering potential customers' questions and sending additional information via email

* Keeping up with product and service information and updates

* Locating new sales opportunities through tactics like cold-calling and attending trade shows

* Negotiating sales terms and providing product demonstrations

* Issuing refunds or processing complaints

* Following up with customers to guarantee their satisfaction

KEY RESPONSIBILITIES

* Verify project specific details utilising diverse data sources to identify potential customers or projects specific to the Region / Branch / Market Sector.

* Take a proactive approach to reaching out to potential clients utilising cold calling, emails, LinkedIn etc.

* Assist in developing a market plan for local customers and update monthly sales report metrics.

* Assist with reporting, dashboards, and data analysis for monthly reporting.

* Support ‘lead-to-opportunity’ initiatives.

* Conduct research to stay informed and ahead of market trends, new projects, emerging markets an proactively keep the sales / national accounts teams informed of developments in the specific market sectors.

* Assist the regional sales leaders with monthly Salesforce reporting, dashboards etc.

* Filter and distribute leads to respective Branch Managers / Estimators / National Accounts Managers.

* Proactively utilise all available databases to target companies / contacts for transactional customers.

KEY WORKING RELATIONSHIPS

International Internal Sales Manager, UK Marketing Co-Ordinator, Regional / Branch Leadership, National Accounts Director / Managers, Branch Estimators / Contracts Managers, Branch, Operations, Sales & Commercial groups, Directors and Senior Management

KEY REQUIREMENTS / EXPERIENCE

* A proven track record working within an Internal Sales, Account Management, Telesales role.

* Excellent communication and organisational skills.

* Pro-active and forward thinking