Internal Sales Manager

Description:

An Internal Sales Manager is sought to join a growing electronics business in Catterick, North Yorkshire, leading the internal sales function and driving operational excellence across customer service, account management, sales processes, and business systems.

The Internal Sales Manager, Catterick, North Yorkshire, will be expected to lead and develop a high-performing internal sales team, improve sales processes and systems, and work closely with external sales, procurement, quality, and operations teams. You will play a key role in developing customer relationships, implementing new CRM and quotation management systems, and supporting the continued growth of the business.

Responsibilities include:

Lead, manage and develop the Internal Sales Team, ensuring performance targets and KPIs are achieved.
Monitor team performance and provide regular reporting, analysis, and management information to senior leadership.
Drive continuous improvement initiatives across internal sales processes, systems, and customer service activities.
Support the implementation and development of CRM, ERP and quotation management systems.
Manage key customer accounts, maintaining strong relationships and delivering excellent customer service.
Oversee customer order books, forecasts, quotations, and sales administration activities.
Ensure accurate maintenance of customer, sales, and order data within company systems.
Work closely with Procurement, Quality, Operations, and External Sales teams to ensure effective communication and collaboration.
Support and mentor team members through coaching, training, and performance development activities.
Accompany Area Sales Managers and Technology Sector Managers on customer visits where required to support business growth.
Identify opportunities to improve efficiency, reporting capabilities, and overall sales performance.

Key skills & experience:

Previous experience leading and managing internal sales, customer service, or account management teams.
Strong background in internal sales, customer account management, or sales operations environments.
Experience implementing and driving continuous improvement initiatives.
Knowledge of ERP systems and quotation management processes.
Experience using CRM systems and sales performance reporting tools.
Strong analytical skills with the ability to produce and interpret management information.
Excellent communication, relationship-building, and negotiation skills.
Ability to manage multiple priorities and support cross-functional collaboration.
Experience within electronics, engineering, manufacturing, or technical product environments would be advantageous.
Strong leadership, coaching, and people development capabilities.

How to apply:

Apply now for the Internal Sales Manager role in Catterick, North Yorkshire. Send your CV to (url removed) or call Adam Dighton on (phone number removed)