Internal Sales Executive

Description:

We are seeking a highly motivated and customer-focused Internal Sales Executive to join our fast-paced MRO supplies business based in Trafford Park, Manchester. This role is critical to supporting sales growth, managing a high volume of enquiries, and delivering outstanding service in a busy, commercially driven environment.

This position requires a minimum of 5 years’ experience within a fast-paced MRO (Maintenance, Repair & Operations) environment, alongside strong system and data management skills including Sage, Salesforce, and Excel.

Key Responsibilities

* Manage high volumes of inbound sales enquiries via phone, email, and CRM

* Prepare, track, and follow up quotations to maximise conversion rates

* Proactively upsell and cross-sell across a broad MRO product range

* Process orders accurately using Sage (ERP system)

* Maintain pipeline and customer data in Salesforce CRM

* Track orders and communicate proactively with customers

* Use Excel for sales reporting, margin analysis, and customer insights

* Support external sales team and re-engage dormant accounts

* Collaborate with purchasing, warehouse, and logistics teams

Key Skills & Experience

* Minimum 5 years’ experience in a fast-paced MRO / industrial supplies environment

* Proven internal sales or sales support experience

* Strong working knowledge of Sage, Salesforce CRM, and Microsoft Excel

* Excellent communication and organisational skills

* Ability to manage high volumes of enquiries under pressure

* Strong commercial awareness and attention to detail

Personal Attributes

* Highly organised and detail-oriented

* Results-driven and proactive

* Comfortable working in a fast-paced environment

* Team player with a customer-first mindset

* Quick learner and adaptable

What We Offer

* Competitive salary

* Career progression opportunities

* Ongoing training and development

* Fast-paced, supportive team environment

* Trafford Park location with excellent transport links