Internal Sales Executive

Description:

Internal Sales Executive - The Waterfront, Newburn Riverside, Newcastle Upon TyneBuild customer relationships and grow sales with a market leader  Salary: Up to £30,000 basic (depending on experience) + lucrative bonus/OTEFlexible benefits, up to 27 days holiday + bank holidays & additional leave purchase schemeHours: 37.5 per week, Monday to FridaySector: B2B Packaging Distribution sales  Is this you You're confident picking up the phone…You've made outbound calls to customers, you've worked to sales targets, and you get a real sense of satisfaction from turning a quiet account into a busy one. Most of all, you'd rather build long-term customer relationships than chase one-off sales. If that sounds like you, read on.  Unpack a rewarding sales career with Macfarlane Packaging At Macfarlane Packaging, we're in the business of protecting what matters - our people, our customers and the planet. With over 75 years of industry expertise, we combine stability with innovation in a fast-paced, results-driven environment. We're equally passionate about growing careers, and this is your opportunity to develop yours in a role where the relationships you build make a real difference to our sales success.  Your Role: Internal Sales Executive Based in our Newcastle team, you'll work hand in hand with a field-based Sales Executive as part of a two-person team, sharing responsibility for a portfolio of customer accounts. While they're out on the road meeting customers, you'll be the voice of those accounts back at base: the first point of contact for enquiries, keeping orders moving, and making proactive outbound calls to existing, lapsed and under-utilised customers to uncover new opportunities.   This is a relationship-focused role rather than a telesales position, with a strong emphasis on understanding customer needs and providing ongoing support.  What You'll Be Doing
Making regular outbound calls to existing, lapsed and under-utilised accounts to strengthen relationships and unlock up-selling and cross-selling opportunities
Working towards sales targets alongside your field-based Sales Executive
Coordinating responsibilities with your Sales Executive as a two-person team, providing support to ensure tasks are completed efficiently and effectively
Dealing with day-to-day customer enquiries and providing timely, effective support in a busy office environment
Developing and maintaining strong customer relationships by understanding what each customer needs
Processing orders accurately and managing order progression through to delivery
Using our CRM system (MS Dynamics) to track leads, update customer records and monitor sales activity
Collaborating with our purchasing and logistics teams to ensure timely order fulfilment 

What We're Looking For  Essential:
A proven track record of making outbound calls and handling customer enquiries as part of a customer-focused role
Experience of working to sales targets or KPIs
At least 12 months' experience in an internal sales, sales support, account management or customer service role
Excellent communication and relationship-building skills, with a friendly, professional manner
Strong organisational skills, a keen eye for detail and the ability to juggle priorities in a fast-paced setting
Confident using Microsoft Office and CRM systems 

Desirable:
B2B sales experience
Experience using Microsoft Dynamics
Knowledge of the packaging or distribution sector 

What You Will Get We provide a competitive basic salary alongside a rewarding incentive scheme designed to recognise and incentivise success. Our flexible benefits package includes:  
25 days annual leave (rising to 27 with service) plus all public/bank holidays
Additional holiday purchase scheme
Contributory pension scheme
Employee assistance programme to support wellbeing
Extensive training and development opportunities
Employee discount scheme (retail and leisure)
Annual paid volunteering day
Simply Health/Dental plan options
Enhanced HR policies and long service awards
Charitable giving options
Financial support with eye tests and glasses (DSE users)
EE mobile discount scheme  

Shape Your Future with Us At Macfarlane Group, we empower our people with structured sales career pathways and continuous training, so whether you're building your sales experience or aiming for your next challenge, your future is bright with us.  Ready to Take Your Sales Career to the Next Level We're moving quickly to find the right candidate, so apply now! Click 'Apply' to submit your CV. All applications will be acknowledged, and we will be holding local interviews in the coming fortnight.   We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.   No recruitment agencies, please