Details:
- Salary: £25,500 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Norwich Norfolk
- Date: 2 days ago
Description:
We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich.
This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts.
There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach.
Key Responsibilities
* Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products.
* Source products, check availability, prepare competitive quotations and process orders accurately.
* Build strong relationships with existing customers, encouraging repeat business and account growth.
* Identify opportunities to upsell and cross-sell relevant products.
* Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities.
* Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
* Resolve customer queries and delivery issues professionally.
* Work collaboratively with colleagues to ensure a smooth and efficient service.
Previous Skills & Experience:
* An excellent telephone manner and strong written communication skills.
* The ability to build rapport and develop lasting customer relationships.
* Confidence identifying sales opportunities without a high-pressure approach.
* Good organisational skills and attention to detail.
* Strong problem-solving skills and the ability to manage enquiries through to completion.
* Confidence using email, spreadsheets and general business systems.
* A flexible, team-focused attitude suited to a small business environment.
Experience in internal sales, telephone sales, customer service, account management or a trade-related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important.
Benefits:
* Salary of up to £30,000, depending on experience.
* Annual profit share of up to £3,000.
* A friendly, supportive team environment.
* An established customer base and opportunities to develop accounts.
* Varied responsibilities across sales, customer service, purchasing and supplier negotiation.
* A relationship-focused sales environment without aggressive targets