Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Glasgow Glasgow City
- Date: 2 weeks ago
Description:
This is a great opportunity to join a reputable and successful fluid power company that supplies and services industrial hose and hydraulic equipment. The ideal candidate will be well presented, with flexible attitude, enthusiasm, self-motivated with the ability to communicate at all levels, commitment to help drive the company forwards.
The Role
To provide great service to all customers by processing orders and enquiries promptly and efficiently.
Responsibilities
* Receiving telephone and email requests for price quotations, order changes, adjustments, and cancellations
* Accurately recording all enquiries and orders onto the company system
* Compiling detailed quotations for more complex orders.
* Contacting suppliers and sourcing prices for non-stock items.
* Building and maintaining strong relationships with customers
* Providing timely support to External Sales Representatives as and when required
* Taking on key account management responsibility for specific high value clients
* To undertake any other duties from time to time as can be reasonable requested by the company.
Essential Skills and Experience:
* Working in a fast-paced customer service delivery setting
* Commercially assessing customer demands and associated costs & implications
* Troubleshooting and problem solving to satisfy customer requests
* Sales or Customer Service environment background
* Recognising business opportunities
Desirable Skills:
* Strong verbal, written and personal communication skills
* Organisation and prioritisation skills
* Problem analysis and solving
* Accuracy and attention to detail
* Adaptability and ability to work under pressure
* Ability to absorb and interpret technical information
* Excellent communication skills – written and verbal, internal and external, all levels
* Comply with Company Health and Safety Policy
Benefits:
* Annual Company Bonus Scheme
* Enhanced holiday entitlement
* Company sick pay plan
* Paid time off for appointments
* Dynamic and collaborative work environment.
* Secure and stable employment
* Equal Opportunities employer
* Employee care 24/7 helpline
* Pension Plan
I have been retained exclusively to place a candidate in this role. I know the employer very well and I am the only recruiter dealing with this opportunity. You will receive maximum support from me during the application process and I will help you with preparation for interviews so you can get the best experience from the process, and of course hopefully an offer