Details:
- Salary: £23,000 - 25,000 - Annum
- Location: B9 Digbeth City and Borough of Birmingham
- Date: 2 weeks ago
Description:
Contek Recruitment are currently working with an engineering client, based in Birmingham, West Midlands, who are now looking for an Internal Sales Assistant to join their growing team.
Our client are the largest producer of commercial forgings and machined components in the UK. Based in Birmingham, and exporting to customers on four continents, they have unrivalled expertise in forging and machining.
Working Hours: Monday to Thursday (08:00 AM until 16:30 PM) and Friday (08:00 AM until 13:00 PM).
Salary: £23k - £25k per year (Depending on experience)
Main Purpose
To provide excellent customer service by proactively engaging with all customers to promote and assist in the driving of sales. To support the sales team in all administrative tasks, ensuring timely completion and deadlines are met on a timely basis.
Duties and Responsibilities
* To collaborate with the sales team to develop and maintain customer relationships and assist in generating sales.
* To generate leads whenever applicable and transfer relevant leads to the sales team to follow up.
* Communicate with clients to gather information, address enquiries and provide exceptional customer service.
* Assist the Sales team by processing, preparing sales quotations, proposals and orders.
* Co-ordinate orders to ensure timely conclusions by collaborating with other departments internal and external to ensure smooth work flow and effective communication is maintained at all times and customers’ requirements are being met.
* Update management systems, ensuring databases are accurate and any accompanying documentation is completed.
* Assist with the collation of data to support reporting requirements of the sales team.
* Assist in the management of customer accounts ensuring timely delivery on products.
* Get involved in a wider variety of export activities as the role progresses.
* Maintain mailboxes where appropriate and call or email, to resolve or re-direct in a timely manner.
* Provide reception duties, welcoming visitors to site and ensuring on-site processes and policies are maintained.
* To act as the main contact to all telephone enquires into the business, maintaining a professional standard at all times.
* Answering and dealing with enquiries promptly and efficiently, delivering an excellent customer service.
Techincal Skills & Experience
* Previous experience of working within an internal iales department.
* Experience of engineering or manufacturing environments.
* Import and export experience would be a distinct advantage.
* Good IT skills (Microsoft Excel, Word, and Outlook).
* Knowledge or awareness of in-house systems.
* Effective communication skills, both oral and written.
Person Specification
* Have a proactive nature with a confident and friendly attitude.
* Highly organised with great attention to detail.
* Works well individually as well as in a team supporting team members.
If you have any interest in this position, don't hesitate to send your CV across, and I'll give you a call to discuss things further