Internal Recruitment Account Manager

Description:

This role can be based in Glasgow - Manchester or Newcastle.

PURPOSE OF JOB

CCA Recruitment have a great role for an Internal Account Manager for a key client of ours.
The Account Manager plans, coordinates, and directs the service delivery for one of our Financial Services accounts. The preferred candidate will ensure the internal delivery is met on a monthly and annual basis and ensure that Client and candidate satisfaction levels, as well as Company' profitability goals are achieved and maintained. In addition, the Account Manager will develop and maintain partnerships with client to increase business and Client satisfaction.

You will be running a team of x6 Consultants and have support from a PT Administrator which may be across various locations of CCA.

RESPONSIBILITIES

Account Management

Acts as the primary interface between CCA and Client department(s)
Schedules, coordinates and facilitates client communication
Implements business operation and service solutions utilizing the continuous improvement process
Achieves and exceeds client service level agreements
Identifies problems, analyses trends and implements corrective and preventive actions
Develops and maintains partnerships with Clients to increase business and clientsatisfaction by offering proactive solutions
Maintains updated client contracts by documenting changes in scope and conductin period reviews
Prepares, implements, maintains and reviews existing client projects
Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessaryTeam Management

Translates Client requirements into effective goals and objectives for the local level Company team(s).
Ensures the team(s) has/have complete awareness and understanding of all SLA's, KPI's and business objectives.
Ensure the team(s) have a key understanding of minimum team revenue requirements on a monthly, quarterly and annual basis.
Accountable for the performance of Delivery team through setting objectives, coaching, creating and maintaining development plans, conducting performance reviews recommending training and encouraging individual employee participation in decision making where appropriate.
Accountable for liaising with any remote sites and ensuring that they deliver an effective, consistent, high quality service.
Completes, maintains and processes pertinent Bullhorn accounts and records
Accountable for the recruitment of staff
Communicates company policiesFinancial

Creates budgets / forecasts and tracks financial performance against plan with the Account Director
Responsible for the accurate tracking of costs related to, or billable to, the client
Responsible for ensuring that all related fees, costs and credits etc are kept up to date
Responsible for the accurate and timely invoicing of clients working with the internal Finance team.

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

Excellent communication skills in both verbal and written communication.
Previous responsibility and accountability for Profit and Loss, including the preparation of budgets, contractual pricing, and business plans.
Experience in working to, achieving and exceeding client expectations, KPI's and Service Level Agreements.
Experience working across various locations is essential
Analytical skills: - the ability to identify problems, collect data, establish facts, draw conclusions and provide solutions.
Experienced in the use of MS Office: - MS Word, MS Excel and MS PowerPoint as a minimum.
Experience of running volume delivery accounts and understanding the mechanics of ensuring delivery and exceeding agreed targets with client and business.
Self-motivated with a vision of continuously adding value to customers and clients.
Client management and relationship experience.
Experience in managing account and growing the opportunities within.Salary will be DOE and will be based full time from either Manchester, Newcastle or Glasgow.

For an information chat please contact Debbie Wilson on (phone number removed)