Internal Account Support

Description:

Location: Poole
Salary: £30K-£32K depending on experience plus bonus
Hours: 8am-5pm Mon-Fri (1 hour for lunch) office based
Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, training provided.
Aspire Jobs are working with a well-established and growing FMCG solutions provider who are looking for an experienced Internal Account Support professional to join their growing team.
If you thrive in a busy, customer-focused environment and enjoy problem-solving, coordination, and working as part of a collaborative team—this could be a great fit.
The successful Internal Account Support will be someone who:
* Has experience in customer service, account support, or order management
* Is highly organised with strong attention to detail
* Communicates clearly and professionally (written & verbal)
* Is confident working across systems (ERP/CRM, Excel, etc.)
* Thrives in a fast-paced, ever-changing environment
* Takes a proactive, solutions-focused approach
* Works well as part of a team and builds strong relationships
* Brings resilience and adaptability when plans shift
If you’re looking for a role where you can make a real difference in a global operation—this is a great opportunity to step in and grow.
You’ll play a key role in supporting customers across one of their busier divisions, ensuring smooth order processing, resolving queries, and coordinating logistics across a global network.
This is a varied position where no two days look the same—perfect for someone who enjoys juggling priorities and keeping things moving.
Internal Account Support Key Responsibilities:
* Acting as a first point of contact for customer queries via phone and email
* Managing and resolving delivery issues and order queries within agreed timeframes
* Overseeing order processing from receipt to fulfilment, ensuring accuracy throughout
* Coordinating with internal teams and SMEs to resolve product or service queries
* Managing shared inboxes and maintaining high response standards
* Supporting goods-in processes and working closely with supply chain teams, purchasing and order fulfilment teams.
* Booking transport to 3PL locations, including urgent shipments
* Preparing export and shipping documentation
* Monitoring and reporting on stock levels at 3PL sites
* Using ERP/CRM systems, Excel, and Smartsheet to manage data and reporting