Internal account manager

Description:

We are seeking a dedicated and customer-focused Internal Account Manager within the manufacturing industry near Bolton. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management. The account manager will exclusively support with all relational duties within sales order processing, quotations, product service queries, negotiations, contract renewals & business development.

Client Details

The client we are currently working for is a manufacturer supplying & providing a wide range of services & products, from the initial consultation, design, then production. As a manufacturer, they operate on a national scale with several reputable mainstream clients across the country.

Description

Key responsibilities will consist of:

Manage and nurture client relationships for sustained business growth.
Implement strategies to retain and expand the customer base.
Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
Regularly review customer feedback to identify areas of improvement.
Uphold the company's brand image and values in all interactions.
Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
Maintain an up-to-date sales/technical knowledge of the product portfolio.
Project a professional impression of the company and act in accordance with the relevant industry code of practice.
Coordinate with the team to ensure the delivery of adequate customer service.Profile

A successful 'Internal Account Manager' should have:

Relevant experience in similar field or industry.
Proven account management or CRM experience.
Proven ability to communicate and demonstrate pitching ability.
Sales motivated & driven attitude.
Target orientated & strong organisational skills.
Demonstrable track record & performance related indicators in sales.
A customer-focused approach.
Proficiency in using database software.
Ability to work well in fast-paced high-volume environment.
Ability to work well in a team.
Strong problem-solving skills.Job Offer

Flexible starting salary with annual wage reviews.
Enhance AL with 33 starting & increasing rate.
Pension contribution.
Hybrid working.
EAP and life assurance cover from day 1 of employment.
Enhanced sick pay