Insurance Case Handler

Description:

To manage insurance claims from beginning through to settlement.
* Undertaking a range of loss adjusting activities.
* Investigate potentially fraudulent claims.
* Support the Cargo Claims department in the efficient and effective running of the department.
* Providing advice on making a claim and the processes involved.
* Processing new insurance claims notifications.
* Collecting accurate information and documents to proceed with a claim.
* Guiding policyholders on how to proceed with the claim.
* Monitoring the progress of a claim.
* Investigating potentially fraudulent claims/identifying reasons why full payment may not be made
* Ensuring fair settlement of a valid claim.
* Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals.
* Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
* Handling any complaints associated with a claim.
* Involvement in loss adjusting activities and in legal discussions relating to settlement.
* Seeking legal recovery of monies paid out.
* Adhering to legal requirements, industry regulations and customer quality standards set by the company.
Key Skills:
* Minimum of two years’ experience of handling claims from beginning to settlement
* Good standard of education
* Good understanding of insurance claims and relevant legal/regulatory framework
* Experience of marine insurance claims
* Good organisational and numerate skills
* Good Knowledge of suite of Microsoft Office packages
* Able to integrate within a team and able to work on your own initiative
* Friendly and helpful approach
Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment