Installer Support Advisor

Description:

Your new company
An established organisation operating across the energy efficiency and home improvement sector is seeking an organised and customer-focused professional to join its operations team. The organisation works closely with customers, contractors, and internal stakeholders to deliver property improvement and installation projects, ensuring high levels of service, quality, and compliance throughout the customer journey.

Your new role
As an Installer Support Advisor, you will play a key role in coordinating installation projects and supporting both customers and contractor partners throughout the delivery process. Working within a fast-paced operations' environment, you will be responsible for ensuring work progresses efficiently, service standards are maintained, and all administration is completed accurately.
Key responsibilities include:

Building and maintaining strong relationships with contractors, suppliers, and key stakeholders.
Coordinating and monitoring installation works to ensure they progress in line with agreed processes and service levels.
Managing work queues, shared inboxes, databases, and CRM systems.
Allocating work and tracking progress through internal systems and reporting tools.
Supporting users with system and process queries and escalating issues where appropriate.
Liaising with customers by phone and email to provide updates and resolve issues.
Ensuring all customer interactions and project updates are accurately recorded.
Identifying delays or challenges and working collaboratively with internal and external stakeholders to find solutions.
Contributing to continuous improvement initiatives and process enhancements.
What you'll need to succeed
To be successful in this role, you will have:

Previous experience in a customer service, operations support, administrative, or coordination role.
Experience managing multiple tasks and prioritising workloads within a KPI- or SLA-driven environment.
Strong communication skills and the confidence to engage with a wide range of stakeholders.
Excellent organisational skills with a keen eye for detail.
Good IT proficiency, including experience using Microsoft Office, CRM systems, databases, or similar business systems.
The ability to build effective working relationships both internally and externally.
Strong problem-solving skills and a proactive approach to resolving issues.
The ability to analyse information, identify trends, and support operational improvements.
A collaborative and solution-focused mindset.What you'll get in return

Full-time position with opportunities for flexibility.
Generous annual leave entitlement plus public holidays.
A supportive and collaborative team environment.
Ongoing training and professional development opportunities.
Regular feedback, coaching, and career development support.
The opportunity to join an organisation making a positive impact through the delivery of important customer-focused projects.
A varied and engaging role offering exposure to a wide range of stakeholders and operational processes
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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