Details:
- Salary: £26,437 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Leeds West Yorkshire
- Date: 2 days ago
Description:
Installation Scheduler
Leeds Office | Full Time | Monday to Friday | 40 Hours per Week Salary: Up to £30,000
W Talent is delighted to be partnering with a rapidly growing and forward-thinking organisation within the home services and installation sector. The business is a market leader in delivering high-quality installation services across the UK, supported by innovative technology, strong operational teams, and a commitment to outstanding customer experience.
With a strong focus on teamwork, development, and continuous improvement, the organisation offers a fast-paced but supportive environment where people are encouraged to grow and make a real impact.
About the Role
We are seeking a driven and proactive Installation Scheduler to join a fast-growing planning team. This role plays a key part in supporting engineers and customers by ensuring installation diaries are effectively managed and scheduling issues are resolved quickly and efficiently.
You will be at the centre of day-to-day operational coordination, helping to ensure installations run smoothly, customers are kept informed, and engineers are fully supported in delivering a high-quality service.
What You'll Be Doing
Support engineers with diary management and daily workload planning.
Communicate clearly with engineers and customers, providing updates, reassurance, and solutions.
Monitor, identify, and resolve scheduling and planning issues in real time.
Ensure jobs are allocated efficiently and changes are managed effectively.
Build strong working relationships with engineers, customers, and internal teams.
React quickly to operational challenges and help maintain smooth service delivery.
Use systems and software to manage scheduling activities and updates.
Maintain accurate records and ensure all planning information is kept up to date.
Contribute to a positive, collaborative, and high-performing team environment.
To be successful in this role, you will have:
Strong customer service experience with a focus on positive outcomes.
Excellent communication skills, both written and verbal.
Confidence dealing with customers and engineers in a fast-paced environment.
Strong organisational skills with the ability to prioritise workload effectively.
IT literate, with experience using Microsoft or Google-based systems.
Ability to remain calm and effective under pressure.
A proactive, solutions-focused mindset.
A friendly, confident, and professional approach.
Salary & Benefits
Salary up to £30,000 per annum
Monday to Friday working pattern
40 hours per week
30 days annual leave plus bank holidays
Private medical insurance (following successful probation)
Life assurance (4x annual salary) following probation
Enhanced maternity pay (6 months after one year of service)
Enhanced paternity pay after one year of service
Salary sacrifice pension scheme with employer contributions matched up to 6%
Ongoing training and development opportunities
Regular company social events
Supportive and collaborative working environment