Installation Administrator

Description:

Installation Admin Opportunity

Wakefield

Competitive salary

At West Yorkshire Windows, we strive to be the most customer-focused window and conservatory installation company in the region. We pride ourselves on delivering exceptional service to our customers at every stage of their journey with us.

The Role:

As an Installation Administrator, you will be a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers. You will help manage and coordinate the building and installation process, ensuring a seamless experience.

Responsibilities include:

Engaging with customers to ensure they are fully informed of their project progress.
Coordinating with internal and external stakeholders to resolve customer queries.
Organisation and management of builders and subcontractors, including handling communications and
Developing and maintaining excellent relationships to enhance customer satisfaction.
Producing timely and accurate KPI reports and managing office administration tasks.
Keeping up to date with product knowledge and complying with industry guidelines.
Ensuring all customer interactions are handled efficiently and effectively.
Who You Are:

You may have knowledge of the home improvement and building industry, but it’s not essential as we provide full training.
You possess strong customer service skills and are adept at resolving issues calmly and politely.
Your planning and organisational skills are top-notch, allowing you to manage tasks efficiently.
You're a problem-solver with excellent communication skills, capable of building great relationships both internally and externally.
A proactive, motivated individual, you're ready to embrace challenges and exceed customer expectations.
What We Offer:

The opportunity to work in a dynamic, supportive environment that values your input and dedication.
Comprehensive training and professional development to enhance your skills.
A role where no two days are the same with the chance to make a significant impact on our operations and customer satisfaction.
Interested candidates should submit their CV and a cover letter outlining their salary expectations and what they can bring to the role.

INDLS