Infastructure Engineer

Description:

An exciting opportunity has arisen for a Infrastructure Engineer to join a well established team with a fantastic business based in Nottingham.  Day to day you will be responding to escalated issues and ensuring the smooth running of the IT Infrastructure with the business.

As a Infrastructure Engineer, you’ll require the following essentials:

A minimum of 3 years background of working within Infrastructure
Ideally hold  a Microsoft Qualification such as MCSE, MCSA, MCITP, Cisco or Fortinet
Good knowledge of ITIL processes
Is able to manage technology installations across various sites
Ability to travel on an ad hoc basis to other sites (public transport commutable)
Understands the value of discipline and process for delivering repeatable service
Able to prioritise workloads and working to strict deadlines
Great written and verbal communication skills
Within this role you will act as a key person for escalation of technical queries from the service desk and will assist in resolving customer incidents which may involve the use of diagnostics and service management tracking tools.

Reporting to the Head of Infrastructure, you’ll also be:

Respond in a timely manner to queries and adhere to the KPI’s in place
Adhering to company policies and procedures
Providing 2nd line support resolution of Infrastructure incidents and tickets
Addressing user problems and interrogates database for potential solutions
Acting as the escalation point for technical queries
Working knowledge of WAN/LAN administration including, especially in a SDWAN/SDBranch configuration
Maintaining a Virtualised or cloud server environment
Completing any tasks given by the Head of Infrastructure in a timely manner
Demonstrating strong knowledge of Active Directory, Azure AD and Microsoft 365
Using trend analysis to prevent future problems and increase availability
Having a good understanding of Powershell would be advantageous
You’ll also have the opportunity to work on more strategic elements of the Infrastructure Business Plan and contribute towards proactive projects in order to drive the department towards the overall objective towards the business vision.

Working Hours & Salary

£43,000 - £48,000pa + Bonus (£3,600)
Monday – Friday with Hybrid Working
1 / 6 weeks on call
Excellent personal pension
Subsidised gym memberships
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

See our website for more details and jobs available