Independent Living Manager

Description:

Independent Living Manager

Location: Long Stratton, Norwich, Norfolk

We have an exciting opportunity for an Independent Living Manager to lead and develop Saffron’s Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.

Key Responsibilities Include:

* Provide leadership to Independent Living Team, estates, and tenancy management.

* Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.

* Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.

* Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.

* Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies.

* Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies.

* Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.

* Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Educations and Qualifications:

* Educated to degree level or qualified by experience (E)

* Management qualification (D)

* CIH Level 3 or higher, or the ability to obtain (D)

Experience:

* Managing multidisciplinary teams and external contracts (E).

* Extensive leadership experience in supported housing, social care, or independent living (E).

* Financial acumen and risk management expertise (E).

* Commissioning services; partnership working across housing/health/VCSE (E).

* Contract management and supplier performance (E).

* Extensive experience of CQC-regulated environments and quality frameworks (E).

* Managing complaints and Ombudsman cases; drafting formal responses ad implementing determinations (E).

* Leasehold/service charge management within social housing context (E).

Skills, Knowledge and Abilities:

* Strong understanding of safeguarding, housing compliance, GDPR, Equality Act (E).

* Complaint managing best practice, two-stage procedures and learning culture (E) • Knowledge of leasehold frameworks, Section 20 consultation, and resident rights (D)

* Excellent communication; written responses, committee papers, resident-friendly messages (E).

* IT proficiency (MS Office, housing systems, digital engagement tools) (E).

Personal Attributes:

* Emotional resilience and ability to manage complex situations.

* Inclusive leadership; coaching style, growth mindset.

* Full UK driving licence and the ability to travel independently (E).

Please note this role is subject to a Basic Disclosure and Barring Service check

Closing date: 28th June 2026

Shortlist date: 29th June 2026

Interview date: TBC