Details:
- Salary: £17 - 20 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: PR1 Penwortham Lancashire
- Date: 6 days ago
Description:
Income Officer – 3 Month Contract – Inside IR35 - £17-£20 Per Hour – Lancashire – Social Housing
Social Housing Recruitment is working with a housing association based in Lancashire to recruit an Income Officer to join their income recovery team on a 3-month contract basis. The role will be supporting the team with the existing workload reporting to one of two Team Leaders within the team. The role is office-based 5 days a week with flexibility for homeworking when needed within reason.
The successful Income Officer will be responsibilities:
* Collect rents and charges from tenants in accordance with lease agreements, policies and procedures ensuring timely payments.
* Manage a portfolio of rent accounts across a portion of the region covered by the organisation.
* Analyse arrears reports and escalate serious issues promptly to management.
* Keep accurate records of all communication and actions regarding tenant accounts.
* Address tenant queries providing advice and assistance to them around paying bills, budgeting, as well as housing benefits assistance.
* Identify late payers and escalate as needed, following debt recovery procedures.
* Reconcile tenant ledgers and issue final letters as necessary.
* Prepare documentation for enforcement agents/solicitors as requested.
* Attend arrears meetings with property managers and clients.
The successful Income Officer will have:
* Previous experience in credit control, preferably in social housing income recovery.
* Strong communication skills, both verbal and written, with the ability to remain calm in difficult situations.
* Attention to detail and ability to work under pressure while managing competing demands.
* Flexibility and a proactive approach, able to work autonomously or as part of a team.
* Proficiency in IT applications for digital communication.
If you are interested, please apply today