Details:
- Salary: £23 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: London
- Date: 2 weeks ago
Description:
Income Officer:
Responsibilities:
* To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures.
* To provide advice and assistance to residents on all relevant benefit and debt issues
* To represent the company in court at possession hearings and at evictions where relevant.
* To ensure IT systems are regularly updated and effective manual record systems are maintained.
* To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met
* To work as part of the income team to ensure individual and team targets are met and that KPI’s are achieved
Experience/Qualifications
* Experience of providing advice on housing, welfare benefits and/or rent arrears.
* Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
* Extensive experience of working in a customer- focused (including financial and accounting) environment, using computerised, data based systems