Income Manager

Description:

Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.

We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.

As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million.
You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.

Key Responsibilities:
Lead, motivate and develop a high-performing income recovery team
Manage tenancy arrears from prevention and early intervention through to legal enforcement
Oversee high-value and complex arrears cases, ensuring timely resolutions
Use data and performance insights to improve outcomes and drive service delivery
Build strong relationships with internal teams and external partners
Contribute to service transformation, continuous improvement and new ways of workingAbout YouTo be successful, you'll have:

Proven experience managing housing income and arrears recovery services
Strong leadership skills with experience developing and motivating teams
Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
Excellent analytical and problem-solving abilities
Strong communication and stakeholder management skills
The confidence to lead through challenges and deliver results in a fast-paced environmentWhat's on Offer?
Opportunity to join during an exciting period of transformation
A highly visible leadership role with genuine influence
The chance to shape future income services and improve resident outcomes
Collaborative and supportive working environment
Competitive salary and benefits packageIf you're passionate about delivering excellent income services and driving performance, apply today