Details:
- Salary: £25,000 - 28,000 - Annum
- Location: Ringwood Hampshire
- Date: 2 weeks ago
Description:
Inbound Sales Administrator
Ringwood
Permanent
£25,000 - £28,000 + Commission + Benefits
The Client
My client is a company that specialises in complete drainage services to corporate clients managing domestic and small commercial drainage failures. The company provides a quick and competitively priced response to their clients’ needs whether it be a simple blockage, a drain collapse or a burst water pipe. Due to recent expansion, they currently have an opportunity for an Inbound Sales Administrator to work from the clients Ringwood office.
Key Responsibilities
* Answering a high volume of new inbound enquiries via phone, live chat and contact forms.
* Dealing with inbound sales enquiries and converting leads.
* Taking payments from customers over the phone.
* Dealing with any inbound complaints efficiently.
* Managing a diary of customers and jobs to understand customers' needs.
* Managing an extensive range of job data and applying tasks where necessary.
* Manage inbound email inbox, distributing enquiries to the right place and handling a volume of customer service enquiries.
* Coordinating works for customers with the engineers.
* Ensuring quality control standards are met with every job.
* Auditing engineers job reports to ensure all job requirements are met.
* Creating and issuing Survey reports.
* Data input.
* General admin works where necessary.
Key Requirements
* Experience of working in a fast-paced environment.
* Excellent communication & phone handling skills.
* Efficient with Excel, Word, PDFs. CRM Systems etc.
* Previous experience within a similar customer service or sales.
* An ability to deal professionally, calmly and tactfully with customers.
* Ability to multi-task and work on your own initiative in a busy environment.
Benefits
* 28 days paid holiday.
* Heavily incentivised commission scheme.
* Pension.
* Staff events.
* Opportunity to grow and excel within the business