Inbound Customer Service Representative

Description:

Are you passionate about providing outstanding customer experiences? Do you thrive in a fast-paced environment? We're on the hunt for an Inbound Customer Service Representative to join our bustling Runcorn office. If you're someone who's dedicated to delivering exceptional customer service and enjoys tackling challenges head-on, we want to hear from you!

As an Inbound Customer Service Representative, you'll be responsible for a variety of essential tasks. You'll handle the administration of existing accounts, including tasks like adding vehicles and updating addresses. Additionally, you'll efficiently process payments and set up recurring payments over the phone, ensuring seamless financial transactions. Your role also involves addressing general inquiries and providing valuable assistance to customers who have questions related to penalty charge notices. With your expertise, you'll contribute to our commitment to exceptional customer service and support.

Hours of Work: 40 hours per week. 8:00am and 20:00pm Monday to Friday, 9:00am and 18:00pm Saturday and Sunday, Rotational weekends

Inbound Customer Service Representative Requirements:

Proven experience of handling difficult customers
High level of accuracy and attention to detail
Proficient in using IT.
Inbound Customer Service Representative Benefits:

£24,575.76 per annum
33 days annual leave- rising to 36 with length of service.
Great flexible working patterns
Medical Insurance
Employee Assistance programme 
Free massages available for all employees with a qualified masseuse
A great range of fruit free to all employees
Meet the Organisation: Who We Are and What We Do

We at Emovis are a global and award-winning organisation with over 800 employees worldwide, with 100+ based at our Merseyflow Manor Park offices. We are a technology company focused on keeping roads moving through electronic tolling and smart mobility solutions.  The overall objective of the business is to become a World Class Organization in everything that we do. That includes being an Employer of Choice and we demonstrate this in how we treat our staff.

We believe that the key to a successful business is putting people first and striving for excellence in every area. By investing in learning and development, welfare and benefits, and employee engagement, our employees are happier and more productive.

Ready to supercharge your career in customer service? Join us as an Inbound Customer Service Representative and be part of something extraordinary. Apply now to unleash your potential and redefine customer interactions. Your exciting journey begins here