Details:
- Salary: £15.54 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Cardiff
- Date: 4 hours ago
Description:
Customer Service Advisor - Inbound Contact Centre
Location: Cardiff, CF23 (Hybrid - 2 days onsite per week)
Contract: 12‑month fixed term
Start Date: 10th August 2026
Hours: 37 hours per week, Monday to Friday
Shifts: Between 8:30am and 5:30pm
Pay Rate: £15.54 per hour (PAYE)
Security Clearance: BPSS required
About the Role
Are you passionate about delivering outstanding customer service and resolving issues first time? Do you enjoy helping people, solving problems, and making a real difference on every call?
We're looking for enthusiastic Customer Service Advisors to join a busy inbound contact centre team. You'll be the first point of contact for customers, using your communication skills and problem‑solving ability to deliver first call resolution and an excellent customer experience.
This is a great opportunity to join a supportive team environment with hybrid working and regular weekday hours.
What You'll Be Doing
Handling inbound customer calls with professionalism, empathy and confidence
Identifying customer needs and resolving queries accurately at the first point of contact
Using multiple internal systems and knowledge bases securely and efficiently
Recording customer interactions clearly and accurately
Working collaboratively with colleagues to share knowledge and improve service delivery
What We're Looking For
Previous experience in a customer service or call centre environment
Strong communication and active listening skills
A proactive, solutions‑focused mindset
Ability to work independently as well as part of a team
Confident using IT systems and navigating multiple applications
Why Apply?
Competitive hourly pay
Hybrid working model
Monday to Friday shifts only
Full training and ongoing support
Opportunity to build long‑term customer service experience within a well‑established organisationIf you're customer‑focused, reliable and ready to make an impact from day one, we'd love to hear from you.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people