Import Operations Coordinator

Description:

Import Operations Coordinator - NVOCC / Consol Operations - Essex - up to £42,000
 
About the Company
 
Our client is an established and specialist NVOCC operating within the sea freight and import groupage market.
 
They are a close-knit, hands-on business where operators take genuine ownership of their work, deal directly with customers and overseas agents, and are trusted to make decisions.
 
Due to continued growth, they are looking for an experienced Import Operations Coordinator to take ownership of their consolidated containers, playing a key role within the day-to-day import operation.
 
This is an excellent opportunity for someone who is already working for an NVOCC, or has previous experience within an NVOCC environment, and is looking for a role where they can take real responsibility and make an impact.
 
Import Operations Coordinator - The Details

£38,000-£40,000 depending on experience
Monday to Friday, 08:30-17:30
20 days holiday plus UK bank holidays
Full-time, permanent position
Fully office-based
Excellent transport links
Opportunity to work within a specialist and growing NVOCC
Hands-on role with genuine ownership and responsibility  
Import Operations Coordinator - Requirements

Strong background in Sea Freight Import Operations
Previous experience working for an NVOCC would be highly advantageous
Experience with consol, groupage and LCL operations
Solid understanding of the import process from arrival through to delivery
Confident managing your own workload with minimal supervision
Highly organised with excellent attention to detail
Proactive approach to problem-solving - someone who sees an issue and takes ownership of resolving it
Confident communicating with customers, overseas agents, suppliers and colleagues
Excellent telephone manner and professional written communication skills
Competent with Microsoft Office packages
Comfortable working in a busy operational environment
A friendly, professional and team-focused approach  
Import Operations Coordinator - Responsibilities

Take day-to-day ownership of consolidated containers from arrival through to final delivery
Coordinate the smooth movement of import consol shipments, working closely with the wider operations and back-office teams
Rate containers on a weekly basis in line with agreed customer and overseas agent rates
Oversee the back-office support function, ensuring weekly operational tasks are completed accurately and on time
Review and investigate discrepancies, missing documentation and operational issues
Manage problems including damaged or short-shipped cargo, delays and documentation discrepancies
Proactively communicate with the relevant parties to ensure issues are resolved quickly
Manage the general import inbox, ensuring all enquiries are dealt with promptly and professionally
Release shipments and respond to queries from customers, overseas agents and third parties
Liaise with customers and overseas partners by telephone and email
Work closely with internal teams to ensure all import shipments are handled efficiently
Support other areas of the business during quieter periods, including deliveries and customs clearance
Arrange the booking of FCL containers for shunts with the local warehouse
Maintain accurate operational records and ensure all relevant documentation is completed correctly
Identify opportunities to improve processes and operational efficiency
Carry out any other duties reasonably required as part of the role  
About Us
 
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