Import Coordinator

Description:

Import Coordinator

Location: Manchester

Salary: Competitive + Comprehensive Benefits Package

We are looking for an experienced Import Coordinator to join a Manchester Operations team. This is an excellent opportunity to become part of a forward-thinking, technology-led freight forwarding company where you’ll take ownership of shipments, build strong customer relationships, and develop your career within a supportive and collaborative environment.

Responsibilities

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Manage import ocean freight shipments from booking through to final delivery.

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Support the operational requirements of a key customer account, ensuring service delivery aligns with customer-specific requirements, SOPs and agreed service standards.

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Coordinate with customers, overseas agents, hauliers and suppliers to ensure efficient shipment execution.

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Arrange customs clearance and deliveries while maintaining compliance with company procedures.

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Monitor shipments, resolve operational issues and provide proactive customer updates.

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Maintain accurate CargoWise records, documentation and financial information.

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Build strong customer relationships and support the successful onboarding and retention of key accounts.

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Develop a practical understanding of ocean, road and air freight operations to support joined-up customer solutions across the wider supply chain.

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Continuously develop your industry knowledge and contribute to service improvements.

Profile Essentials

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Experience in ocean freight forwarding and end-to-end shipment management.

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Experience using CargoWise or a similar transport management system.

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Excellent customer service, communication and relationship-building skills.

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Strong organisational skills with the ability to manage multiple priorities.

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High attention to detail and a proactive approach to problem solving.

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A team player committed to delivering exceptional service.

Profile Desirable

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Experience in road freight operations.

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Knowledge of customs clearance requirements and customs compliance.

Benefits

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Competitive salary package and comprehensive benefits package.

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Hybrid working for better work-life balance

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Healthcare Plan

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Employee Assistance Programme

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Enhanced holiday scheme

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Cycle to Work programme, Gym and lifestyle discounts

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Loyalty rewards and recognition schemes

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Award-winning training and development

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Genuine career progression opportunities

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Modern, technology-driven working environment