Details:
- Salary: £40,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Sheffield
- Date: 1 week ago
Description:
Implementations Support Analyst
Our client based in Sheffieldis currently looking for an Implementations Support Analyst. You will be supporting the Implementation Manager in day-to-day activities in addition to supporting API and Partner integrations and supporting customers internally and externally on new business onboarding.
Skills and Responsibilities:
Manage Implementation setup portal
Review new requests merge and push live within agreed SLAs
Overall organisation of the setup portal
Manage the implementation support queue on Zendesk to assist the internal support team and customers.
Attend internal and external implementation calls to support Implementation Manager where required.
Keep customers up to date on each stage of the customer onboarding process.
Practice a basic understanding of API integrations and continue to upskill your knowledge
Make recommendations for improvements to processes and software.
Benefits:
Bonus
Private medical cover
Hybrid working
How to Apply if you’re Interested in this Job:
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Implementations Support Analyst