Implementation & Support Adviser

Description:

Implementation & Support Adviser

Location: Office-Based in Gateshead

Salary: £26,728.50 per annum + Performance Bonuses

Vacancy Type: Full Time

Join a Company That’s Driving Change in Education Technology

At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we’re looking for a dynamic Implementation & Support Adviser to join our friendly and passionate team based in our top floor Gateshead office with panoramic views of the city.

If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology—this is the role for you.

What You'll Be Doing

This is not a technical support job. It’s all about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.

Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)
Help schools implement and get the most out of our award-winning software
Provide support via phone and email, with a proactive and friendly approach
Participate in engaging webinars and group sessions to demonstrate best practice
Build strong, long-term relationships with our customers
Book appointments and follow up with schools to maintain software usage
Contribute to the creation of support materials and customer resources
Identify new opportunities for our sales team (with bonuses for leads!)
Keep accurate records in our CRM system
What You’ll Bring

We’re looking for someone who’s:

A confident communicator, both on camera and via email or phone
Highly proficient in IT—especially Microsoft Office and presentation tools like PowerPoint
Experienced in delivering software/product training remotely (ideally to groups)
Flexible and adaptable—you’ll be part of a fast-growing team with room to develop
Organised and self-motivated, able to manage your own diary and goals
The Perks

Base salary of £25,950 plus performance-based bonuses
Up to 37 days’ holiday including Bank Holidays (Please note, our holiday policy means that employees can only take holidays outside of Gateshead term time dates)
Access to Health Shield, Private Dental & Medical Insurance
Perkbox employee discounts & wellbeing platform
Company pension
Regular company events
Office with stunning views, just minutes from public transport and amenities
What You’ll Need

Minimum GCSE Grade C or above in Maths and English
Confident working on video platforms (e.g. Microsoft Teams)
Able to work from home if required
Eligible to work in the UK
Subject to enhanced DBS check due to work with schools
Bonus Points If You Have

Experience in delivering product/software training
A background in EdTech or SaaS
Knowledge of school environments or how children learn to read
University degree or equivalent
Ready to Make a Difference?

If this sounds like your kind of role, we’d love to hear from you. Please apply with your CV and a tailored cover letter telling us why you’d be a great fit for LexiaUK.

Monday to Friday, 8-hour shifts
No weekend work
Office-based in Gateshead (please ensure you can reliably commute or relocate)
Holidays must be taken outside of school term time
Enhanced DBS check required (we’ll cover this)
To Apply

If you feel you are a suitable candidate and would like to work for LexiaUK, please do not hesitate to apply