Details:
- Salary: £550 - 600 - Day
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Day
- Location: Leeds West Yorkshire
- Date: 9 hours ago
Description:
Role/Job title: Implementation Lead
Work Location: Leeds, West yorkshire
Mode of working: Hybrid / 2-days based on-site in Leeds
Day Rate: £550 to £600 DoE
Are you a proven Implementation Lead with strong experience in delivery management within MSO / managed services environments? Do you have a solid understanding of: IT infrastructure (cloud/on-prem), Application lifecycle management and Networking and system integrations?
If so, our client TCS a purpose-led transformation company who work along-side the he third-largest building society in the UK, serving more than 3 million members are seeking a hands-on Technical Consultant to drive MSO (Managed Services Operations) delivery management, ensuring smooth routes-to-live, timely resolution of technical challenges, and successful delivery of IT and engineering outcomes.
This role demands a “sleeves rolled up” problem solver with proven experience in resolving complex, large-scale issues—not just oversight—along with strong leadership, stakeholder management, and cross-functional collaboration capabilities.
Essential skills/knowledge/experience:
Core Technical & Delivery Skills
* Strong experience in delivery management within MSO / managed services environments.
* Proven track record of resolving large-scale, complex technical issues.
* Solid understanding of:
* IT infrastructure (cloud/on-prem)
* Application lifecycle management
* Networking and system integrations
* Familiarity with ITSM frameworks (ITIL) and tools like ServiceNow, Jira, etc.
Leadership & Collaboration
* Demonstrated ability to lead cross-functional teams and drive outcomes under pressure.
* Strong interpersonal and stakeholder management skills at multiple organisational levels.
* Excellent communication skills (verbal and written), including executive reporting.
Key Attributes:
* Hands-on, execution-focused technical leader
* Strong ownership and accountability mindset
* Ability to work under ambiguity and drive clarity
* Effective team player and team builder
* Results-oriented with a continuous improvement mindset
Your responsibilities:
Delivery & Operations Management
* Own and manage end-to-end delivery lifecycle, including planning, execution, and routes-to-live.
* Ensure service readiness, stability, and operational compliance during deployments.
* Identify and mitigate delivery risks, dependencies, and bottlenecks proactively.
* Drive incident, problem, and change management processes in line with best practices.
Technical Problem Solving
* Lead the resolution of critical, high-impact technical issues across infrastructure, applications, and platforms.
* Act as a technical escalation point, ensuring root cause analysis (RCA) and permanent fixes.
* Work closely with engineering and support teams to troubleshoot complex system integrations and failures.
Stakeholder & Team Management
* Collaborate with engineering, product, operations, and client stakeholders to align delivery goals.
* Provide clear, concise communication on delivery progress, risks, and issues.
* Lead and mentor cross-functional teams, fostering a high-performance and accountability-driven culture.
Continuous Improvement
* Identify opportunities for process improvement, automation, and efficiency gains within MSO delivery.
* Promote DevOps, SRE, and Agile methodologies to enhance delivery outcomes.
* Contribute to knowledge management and best practice standardisation