Implementation Coordinator

Description:

Job description: Implementation Coordinator

Job Title:

Implementation Coordinator

Job Family (Mercer):

Contracts Administration (Construction)

Reporting to:

Senior Implementation Manager

Employment Location:

UK

General Job Description / Key responsibilities

The Implementation Coordinator reports directly into the Senior Implementation Manager and is responsible for supporting all site installation services working in partnership with the Sales Support Team and an Ecosystem of Installation Partners.

The Implementation Coordinator supports the Installation Manager and Service Supervisor with successful implementation of projects and service activity through orchestrating associated activity, ensuring that all customer activities are planned and resourced to deliver their requirements both on cost and on time, this includes completion of assigned projects in compliance with customer expectations, company objectives, and all contractual documentation.

With a good attention to detail, they will ensure effective contract administration, in conjunction with the Implementation Manager and service partners. Responsible for coordination of all aspects of a project and construction activities to ensure all assigned activities are completed to the clients satisfaction to ensure customer satisfaction and achievement of planned profitability.

Objectives / Key deliverables / KPI

Support the business strategy with installation service delivery across all accounts

Support the Installation Manager with effective training and planning

Support with administration of the labor schedule to deliver all projects ’right first time’

Support with administration of onsite issues & snags

Administration of job briefs and job packs

Key Competences / Skills

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Working with the Installation Manager and the Service Supervisor to ensure ensure allocation and job briefings are issued for all activity

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Support with all implementation coordination activity to support common ways of working and business service strategy

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Working with the Sales Support team and Implementation team to create a schedule for order raising and processing

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Booking of transport and raising associated purchase orders

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Support the Installation Manager and the Service Supervisor with all costs associated to the service delivery, monitor and highlighting any risks

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Coordination of the daily implementation workflow

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Coordinating with the Relationship Sales Team to provide status updates of all service activity

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Providing general implementation support service activity

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Attend daily meetings with Operational and Implementation teams

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Prepare files for invoicing

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Promote the ITAB brand by building trust and rapport with customers to ensure customer satisfaction and to develop brand loyalty

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Run Daily reports to check all projects have been despatched as requested

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Support the month end invoice process

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Coordination of all sign off activity, supporting the Implementation team with communication to customers

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Preparation of site Health and Safety and engineer job packs

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Support the Implementation team with training requirements for the service partners

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Attend service partner and customer meetings as required

Qualifications & Experience

Work experience:

IT literate with an excellent knowledge of Word and Excel, Outlook.

Industry experience:

Experience within a manufacturing or engineering environment (desirable).

Sales experience:

Budget/ Sales responsibility:

Formal education:

Post-secondary education

Language:

English in speech as well as written

Results:

Support with delivery of all installation requirements to a high standard – this will promote growth within the accounts and also with the services function. All installations should be delivered to exceed the client expectations, compliant with Health & Safety and within budget.

Business travels:

Willingness to be flexible with working hours to respond to the needs of the business