Details:
- Salary: £45,000 - 50,000 - Annum
- Location: WC2N Charing Cross Greater London
- Date: 1 month ago
Description:
Implementation Consultant
My client is a an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customized and cost-effective customer experience and CRM strategies as well as team management solutions for their clients.
As an Implementation Consultant, you'll drive seamless software integrations, deliver stellar training, and offer exceptional support to renowned brands.
About The Role
• Ability to communicate effectively and build rapport with team members and clients.
• Perform implementation planning and setup activities for projects.
• Knowledge of departmental processes and PMO use case to build solutions.
• Ensure the solution meets specifications and functions per customer specific operational workflow.
• Delivering product training to client-specific requirements, development, and deployment.
• Resolve any gaps in functionality.
• Ensure a smooth transition to the new system.
• Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
• Act as a project manager to ensure timelines are met.
Your Experience & Skills
• 2 - 4 years’ experience as SaaS implementation consultant within tech.
• Experience working with Asana.
• Programming knowledge: Java, HTML, CSS, and REST API, GraphQL is an advantage.
• German speaker
• Strong customer-facing and presentation skills with the ability to establish trust and credibility.
• Ability to work in a fast-paced environment.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy