Details:
- Job Type: Contract
- Job Status: Full-Time
- Location: Glasgow
- Date: 2 days ago
Description:
HR Services Team Lead | 6-Month Contract | Glasgow (Hybrid - 2 days/week)
We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.
This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.
The role:
Lead, coach and develop a team of around 6 HR Advisors and Administrators.
Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
Ensure service levels, SLAs and customer experience standards are consistently achieved.
Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.We're looking for someone with:
Previous experience leading teams within an HR Services or People Services environment.
Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
Experience managing service delivery against KPIs and SLAs.
Confidence handling complex HR queries and stakeholder escalations.
Strong HR systems, reporting and data analysis skills.
CIPD qualification (or equivalent).Project People is acting as an Employment Business in relation to this vacancy