Details:
- Salary: £28,530 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Reading Berkshire
- Date: 2 weeks ago
Description:
AWE is currently recruiting for an HR Advisor to work within the HR Training Hub to provide efficient and effective HR advisory services. You will be the first point of contact to support the business, working to agreed service levels and delivering a customer centric service.
Location - Reading / Basingstoke Area
Salary: £28,530 - £30,000 (depending on your suitability and level of experience)
As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include:
Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work)
Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time
Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training
Employee Assistance Programme and Occupational Health Services
A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution)
Life Assurance
Discounts - access to savings on a wide range of everyday spending
Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family
A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site
Successful Candidates will be responsible for:
Delivering efficient and effective HR advice to customers providing first point of contact services through HRIS, telephone, email and walk-ins and dealing with escalated issues
Leading the maintenance of local teamwork processes and documentation, drive service improvements and ensure stakeholders and customers are up to date with HR working practices
Building relationships appropriate to area of expertise in order to improve experience for customers
Ensuring HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates
Ensuring local work instructions are followed to maintain process compliance and quality
Specific subject area training will be provided to successful candidates.
Whilst not to be considered a check list, candidates should be able to demonstrate some of the following:
CIPD level 3 or equivalent HR Qualification is desirable, or relevant HR experience
Customer service skills - essential
Excellent telephone manner
Attention to detail and accuracy
Experience of working in a customer services environment delivering transactional tasks and providing first point of contact services
Experience of process improvement activities
Experience of working to SLAs and KPIs - desired
Experience of project working, ideally in an HR context - desired
Knowledge of Workday, SABA, Oracle or equivalent HRIS technologies - desired
All candidates must be able to apply for and maintain the correct security clearance for this role.
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