Housing & Support Operations Manager (South West)

Description:

Housing & Support Operations Manager (South West) 

Location: Swindon.

Hours: 40 hours per week (full-time)

Days: Monday - Friday - 08.30am - 17.00pm

Contract: Temp to Perm (Permananet after 12 weeks)

Salary: £32-£35K per annum. DOE

About the Role: Gap Personnel are is seeking a dynamic, ambitious and experienced Housing & Support Operations Manager to lead our clients Housing and Support Services across the South West region. This is a key leadership role, responsible for ensuring the delivery of safe, high-quality, person-centred services that help residents move towards greater independence. This is a temp to Perm position with an excellent progression route and a fantastic benefits package and flexible working.

Key Responsibilities:

Working alongside and in partnership with the Head of Services
Provide day-to-day operational leadership for Housing and Support Services
Lead, support, and develop Team Leaders and frontline staff
Oversee service performance, workforce planning, safeguarding, and quality assurance
Ensure services meet contractual, regulatory, and organisational standards
Monitor and report on operational performance, KPIs, and targets
Ensure residents receive high-quality housing management, support, and tenancy sustainment services
Promote a culture of accountability, continuous improvement, and excellent customer service
Develop and maintain positive relationships with local authorities, commissioners, and partner agencies
Participate in the management on-call rota
About You:

Must have a full UK Clean Driving Licence and own vehicle.
You must have willingness to be empathetic, show sympathy, patience, and compassion.
Proven experience in operational management within housing, support, or a related sector
Excellent organisational, people management, and communication skills
Ability to motivate and develop employees
Strong IT skills, including Microsoft Office and housing management systems
Commitment to delivering high-quality services and continuous improvement
Able to demonstrate companies values of Integrity, Transforming, and Proactive in everyday practice
Hold a current Enhanced DBS or have a Willingness to undertake an Enhanced DBS check
Hold, or be working towards, a Level 4 qualification in Housing (or equivalent), or willing to commence within six months of appointment.
What We Offer:

The opportunity to make a real difference in people’s lives
Supportive and values-driven working environment
Excellent Progression opportunities
Ongoing professional development and training
Competitive salary and fantastic benefits
How to Apply: If you are passionate about delivering excellent housing and support services and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a covering letter outlining your suitability for the role.

This role requires the successful candidate to undertake an Enhanced Disclosure and Barring Service (DBS) check and to comply with all relevant safeguarding, confidentiality, and data protection requirements