Details:
- Salary: £30,398 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Wandsworth Greater London
- Date: 1 week ago
Description:
37.5 hours per week
Job Purpose:
To provide a high quality and flexible housing management duties to our housing stock including weekly health and safety and fire safety checks.
Based at:
This a mobile role with room for administrative duties to be based at Westminster and Wandsworth Offices. Some travel will be required as part of the role including attendances at other locations across the Greater London Area. Flexible working arrangements could be agreed with line management in line with business requirements.
Responsibilities:
* To provide a high quality and flexible housing management duties to vulnerable tenants who reside in managed properties across Brent, Wandsworth and Westminster boroughs.
* To work in a person-centred way, ensuring the rights and entitlements of service users are respected.
* To conduct weekly fire, health and safety checks including fire alarm testing of specified housing schemes as well as monthly and quarterly flat/room checks in order to ensure compliance with relevant legislations.
* To carry out regular assessments of tenants’ support needs and risks, draw up and implement individual support plans, continue to monitor plans and review accordingly.
* To promptly produce all required monitoring reports to agreed standards and deadlines.
* To attend all relevant external liaison meetings, forums and appointments.
* Understand and implement a recovery focused approach to working with people with mental health issues.
* To provide relevant information to tenants as might be required, consult tenants about services and actively encourage tenants’ participation and involvement in all areas of the service.
* To regularly organise and carry out tenant’s house meetings within specified schemes.
* To be the first point of contact for tenants to report housing repairs to and support them in either organising repairs to addressed or reported to relevant landlords.
* To turn around voids within agreed timescales and facilitate lettings/ sign up of new tenants including liaison with referral agencies and relevant housing benefit authority welfare benefit agencies responsible for tenants’ rents
* To regularly monitor and ensure correct rental charges including service charges are received from tenants. Liaise and work with finance department to ensure this is done.
* To take applicable and appropriate housing management action when tenants breach tenancies or licence agreements including where rent arrears do arise, work in conjunction with tenant to agree a payment plan to address arrears.
* To maintain all records as directed by line management.
* To ensure tenancy sustainment through the management of reported disputes, implementation of relevant procedures when necessary, ensuring tenants are aware of up to date complaints procedure and this is applied.
* To develop and maintain professional relationships with all relevant stakeholders.
You must have a current DBS to apply for this role