Details:
- Salary: £26.48 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: W6 Hammersmith Greater London
- Date: 2 days ago
Description:
Our local authority client based in Hammersmith are urgently seeking an experienced Housing Solutions Officer.
£26.48 an hour Umbrella
Hybrid working - 3 days a week on site
ABOUT THE ROLE
You will need to:
* To answer the main Housing Solutions public telephone line and provide quality housing advice at first point of contact.
* To greet callers and give appropriate advice – face to face, by telephone or using writing communication as appropriate, identifying the nature of enquiries; to give general, non-casework advice and information.
* To arrange for officers in the service to provide further assistance where necessary by making appointments and passing on details of enquiries to relevant teams.
* Responding and actioning correspondence and enquiries received into the relevant email inboxes
* To validate and certify invoices received by the service for a range of services.
* To enter details of enquiries onto the Council’s IT systems; to maintain manual and electronic records by scanning documents and entering written details of contacts when necessary.
* To assess, administer and maintain all Housing Register Applications (Part VI of the Housing Act). To ensure cases are properly assessed and applicants informed.
Knowledge & Skills:
* Evidence of working as an effective team player and building and maintaining effective relationships with colleagues.
* It is preferable if you have experience and knowledge in line with Part 6 and Part 7 of the Housing Act
* Proven experience of working to deadlines and prioritising workloads.
* Computer literate including the ability to use a range of software packages.
* A housing qualification would be an advantage but is not essential.
* Both excellent written communication skills for effective correspondence, record keeping, and excellent verbal communication skills including assertiveness.
* Listening, negotiating, and influencing skills.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful