Housing Review Officer

Description:

Housing Review Officer - Backlog
Public Sector - Local Authority
Full Time - Monday to Friday, 8:45am to 5pm, 36 hours per week
Temporary Role - 6 months with poss. extension
£24.53 per hour PAYE / £31.92 per hour Umbrella (increasing to £32.68 per hour after 12 weeks)
Hybrid Working - 2 days in office (TW3) , 3 days at home
IT equipment providedEssential Knowledge and Experience

Considerable experience of homelessness case management in a local authority or advice agency setting.
Extensive experience in dealing with statutory decisions, and expert knowledge of housing case law, homelessness legislation, private sector tenancy law and good practice, including:
The Housing Act 1996, including amendments made by the Homelessness Act 2002, the Localism Act 2012 and the Homelessness Reduction Act 2017;
Landlord and Tenant Law, for example, the Housing Act 1985 and the Prevention from Eviction Act 1977;
The Welfare Reform Act 2012 and DWP guidance on personal benefits and housing related benefits;
Statutory requirements in relation to allocations on social housing and Local Authority Allocations Policies.
An expert working knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and immigration law as it applies to housing eligibility, relevant code of guidance and case law.
Working knowledge of legislation associated with homelessness investigations and housing allocations, including, Family Law Act 1996, Children Acts 1989 and 2004, Human Rights Act 1998, Immigration and Asylum Act 1999, Community Care Act 2000 and the Care Act 2014.
Experience of working within a pressurised environment requiring a high standard of service delivery within tight timescales
Experience of effective complaint handling and delivering good customer service, delivering advice and guidance to customers and training to colleagues.
An understanding of the issues faced by vulnerable people, including their housing, social, emotional and wellbeing needs, and how this affects their lives and support needs.Purpose of Role

To be responsible for the statutory independent reviews function following homelessness decisions and housing allocations, ensuring that decisions are consistent with the council's legal responsibilities.
To implement the statutory reviews provisions of homelessness and allocations legislation, taking account of relevant Codes of Guidance, case law and policy. The post holder will require comprehensive and expert knowledge of housing functions and related law and statutory guidance, sufficient to handle legal challenges.
To carry out thorough enquiries and investigations of complaints, reviews and legal challenges under Parts 6 and 7 of the Housing Act 1996 (as amended), ensuring that decisions made are fully compliant with relevant legislation, up to date case law and policy, and are issued within targets and statutory timeframes.
To support the service on a full range of statutory housing compliance responsibilities relating to strategy, tenure blind tenancy placements and policy and procedures across housing.
To contribute to service improvements by dealing effectively with enquiries, complaints and reviews, adopting a customer friendly, problem solving approach to prevent further escalation and resolve at the earliest point of contact.

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