Details:
- Salary: £22 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: West London
- Date: 1 week ago
Description:
Role Purpose
To support the Housing Register and Allocations service in delivering an effective and responsive service to the councils residents with a housing need.
Responsibilities
To actively support the management of the service delivering a professional, responsive and individualised service to the council's residents requiring housing advice and to explore and sign-post to housing options.
To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
To provide holistic, informed and accurate housing advice which is “right first time”, to all approaches to the service.
To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.
To contribute to investigating and assessing all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI) to assess whether housing is required.
Requirements
Experience of working in a front facing team interviewing and assessing clients with a need for assistance
Experience of case work and the application of case work management systems.
Experience working in a housing association or council
Knowledge of
The Housing Act 1996 part VI & VII.
The council's social housing allocations
Contract
Initial 3 month ongoing contract
PAYE via Umbrella
Monday to Friday 9am to 5pm
If you are interested in this position AND meet the requirements, APPLY NOW