Housing Register, Allocations and TA Assistant

Description:

Role Purpose 

To support the Housing Register and Allocations service in delivering an effective and responsive service to the councils residents with a housing need.

Responsibilities

To actively support the management of the service delivering a professional, responsive and individualised service to the council's residents requiring housing advice and to explore and sign-post to housing options.
To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
To provide holistic, informed and accurate housing advice which is “right first time”, to all approaches to the service.
To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.
To contribute to investigating and assessing all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI) to assess whether housing is required. 

Requirements 

Experience of working in a front facing team interviewing and assessing clients with a need for assistance
Experience of case work and the application of case work management systems.
Experience working in a housing association or council
Knowledge of 
The Housing Act 1996 part VI & VII. 
The council's social housing allocations 

Contract

Initial 3 month ongoing contract 
PAYE via Umbrella 
Monday to Friday 9am to 5pm 

If you are interested in this position AND meet the requirements, APPLY NOW