Housing Officer - Temp: North London)

Description:

A well-established housing provider is seeking an experienced and proactive Housing Officer to join their team on an initial 3-month interim contract, with the potential for the position to become permanent.

Working Pattern: 5 days per week on-site
Contract: 3 months initially, with potential to become permanent
Rate: £22 -£23 per hour
Driving Requirement: Full UK driving licence and access to a vehicle
Portfolio: 500+ properties across London

The successful candidate will take responsibility for managing a substantial portfolio of 500+ properties across London, delivering a high-quality tenancy management service while supporting the wider housing team. This is a hands-on role requiring strong knowledge of tenancy management, income recovery, voids, nominations and neighbourhood management.

You will also be expected to act as a positive role model and source of support to other housing staff, sharing knowledge, promoting good practice and helping to maintain high standards across the service.

Key Responsibilities
Manage a portfolio of 500+ residential properties across London, ensuring effective tenancy and neighbourhood management.
Take full responsibility for the day-to-day management of tenancies, from tenancy commencement through to tenancy termination.
Provide professional and proactive advice to residents on tenancy matters, housing management issues and service requests.
Manage rent arrears and income recovery, taking appropriate action to maximise rental income and minimise arrears.
Identify early warning signs of tenancy failure and implement appropriate interventions to sustain tenancies.
Manage void properties, working closely with repairs and other internal teams to minimise void periods and ensure properties are returned to lettable standard.
Manage nominations and lettings, ensuring properties are allocated appropriately and in accordance with relevant policies and procedures.
Conduct tenancy visits, inspections and neighbourhood visits across the London portfolio.
Investigate and resolve tenancy breaches, anti-social behaviour, unauthorised occupation and other tenancy management issues.
Work collaboratively with residents, local authorities, contractors and partner agencies to resolve complex housing matters.
Maintain accurate and comprehensive records on housing management systems, ensuring cases and actions are fully documented.
Monitor outstanding actions and proactively progress cases through to resolution.
Provide a visible and customer-focused housing management service across the organisation's housing stock.
Support the identification and resolution of recurring housing management issues and contribute to continuous service improvement.
Act as a role model for housing staff, providing guidance, knowledge sharing and practical support to colleagues.
Promote consistency, professionalism and best practice across the housing service.
Support colleagues with complex tenancy cases and provide advice on appropriate housing management interventions.
Work collaboratively with senior management to achieve key housing performance targets and service objectives.
Ensure all activities comply with relevant housing legislation, regulatory requirements, organisational policies and procedures.
Travel regularly across London to undertake property visits, resident meetings, inspections and other operational duties.Essential Experience

Proven experience working as a Housing Officer, Tenancy Manager, Neighbourhood Officer or similar housing management professional.
Strong experience managing a substantial residential housing portfolio, ideally 500+ properties.
Comprehensive knowledge of tenancy management and housing management procedures.
Practical experience of income recovery, rent arrears and tenancy sustainment.
Experience managing voids and lettings.
Experience of nominations and allocations within social housing.
Strong understanding of tenancy enforcement, tenancy breaches and housing-related case management.
Experience working within a housing association, local authority or social housing environment.
Ability to manage competing priorities and a high-volume caseload effectively.
Strong communication, negotiation and interpersonal skills.
Ability to work independently while contributing effectively to a wider housing team.
Demonstrable ability to support, mentor and act as a role model to other housing professionals.
Full UK driving licence and access to a vehicle.
Willingness and ability to work 5 days per week on-site and travel across London as required.
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