Housing Officer

Description:

We are seeking an experienced Housing Officer to join a housing team in Plymouth on a temporary contract, providing essential cover across a patch of bungalows for older residents.
This is an excellent opportunity for a confident housing professional with strong tenancy management experience to deliver an effective, customer-focused tenancy and estate management service, ensuring that tenancy issues are addressed promptly and residents receive a professional and responsive service.

Key Responsibilities
Manage a designated patch of properties, overseeing day-to-day tenancy management activities.
Respond to tenancy-related enquiries, concerns and complaints, working towards timely and effective resolutions.
Identify, investigate and address tenancy breaches, anti-social behaviour and other estate management issues.
Undertake estate inspections and property visits, identifying issues and coordinating appropriate follow-up action.
Work collaboratively with internal teams, external agencies and relevant partners to resolve housing management matters.
Engage with residents, ensuring their views and concerns are heard and taken into account.
Maintain accurate records, case notes and relevant housing management documentation.
Monitor tenancy issues and take appropriate action in line with organisational policies, procedures and relevant legislation.
Support the delivery of a safe, well-managed and customer-focused neighbourhood.
To be successful in this role, you will have:

Previous experience working as a Housing Officer or in a similar tenancy management role.
Strong knowledge of tenancy management procedures and relevant housing legislation.
Experience managing tenancy issues, complaints, anti-social behaviour and resident concerns.
The ability to manage a caseload effectively, prioritise competing demands and work independently.
Excellent communication and interpersonal skills, with a professional and customer-focused approach.
Strong organisational skills and the ability to maintain accurate, timely records.
The confidence to undertake estate visits, engage with residents and work collaboratively with colleagues and external partners.
A proactive, practical approach to resolving problems and achieving positive outcomes.
What’s on Offer?

£30–£35 per hour via Umbrella.
Initial 8 week contract with potenital of extension
Full-time opportunity.
Potential for an extension, subject to service requirements.
An opportunity to make an immediate contribution to a local housing service.
A varied, hands-on role where your housing management expertise can make a meaningful difference to residents.
If you are an experienced Housing Officer with strong tenancy management skills and are available to start at short notice, apply now or contact Olivia at (url removed) for more information