Housing Officer

Description:

Location: Rugby
Pay: £17.18 – £18.85 per hour PAYE
Contract: Temporary – 7 September 2026 to 18 December 2026
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm
Working Pattern: 4 days office-based / 1 day remote

### The Role

We are recruiting for an experienced Housing Officer to join a busy Housing Services team in Rugby.
This is a varied, customer-focused position responsible for providing a comprehensive housing management service to tenants. You will manage your own workload and work closely with residents, internal teams and external agencies to help sustain tenancies, resolve housing issues and provide a high-quality service.
The position involves a combination of office-based work, home visits and estate visits, so candidates must be able to drive and have access to their own vehicle for work purposes.

### Key Responsibilities

Provide a comprehensive housing management service to tenants

Manage a range of tenancy and housing management cases

Conduct home visits, estate visits and property inspections

Support new tenants during the settling-in period

Investigate tenancy breaches and take appropriate action

Manage complaints relating to anti-social behaviour and neighbour disputes

Prepare witness statements, case notes and evidence for potential legal action

Process tenancy matters including mutual exchanges, succession and tenancy transfers

Work with tenants experiencing difficulties to help sustain their tenancies

Liaise with internal departments, Police, Social Services and other partner agencies

Assist customers with income and expenditure assessments and refer to specialist services where appropriate

Maintain accurate housing management records and prepare reports

Undertake estate and health & safety inspections

Attend court where required to provide evidence
### About You

We are looking for someone who can demonstrate:

Previous experience within housing, tenancy management or a similar customer-focused environment
A minimum of 2 years' relevant customer-focused experience
Strong communication skills, both written and verbal
Confidence dealing with residents face-to-face and over the telephone
Ability to manage challenging and sensitive situations professionally
Good investigation and problem-solving skills
Ability to manage your own caseload and prioritise effectively
Good report writing and record-keeping skills
An understanding of current housing issues
Strong IT skills
A flexible and customer-focused approach

Experience of social housing, tenancy sustainment, ASB case management or local authority housing would be particularly advantageous.

### Essential Driving Requirement

A full current UK driving licence is essential. You must also have access to a car and have, or be able to obtain, business-use motor insurance for work-related travel.
A basic DBS check is required

### Pay

£17.18 – £18.85 per hour PAYE, depending on experience.
This is an excellent opportunity for an experienced Housing Officer or housing professional looking for a short-term assignment within a busy housing management environment