Details:
- Salary: £25,000 - 35,000 - Annum
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cheltenham Gloucestershire
- Date: 1 day ago
Description:
WHAT'S IN IT FOR YOU?
* Competitive hourly rate
* Opportunity to make a real impact supporting local people
* Supportive public sector team environment
* Clear processes, training and guidance to help you succeed
* Varied day-to-day work with autonomy and structure
MUST HAVE'S
* Experience in a customer-focused, casework or support role
* Strong communication skills (written and verbal)
* Confidence handling sensitive conversations with empathy
* Excellent organisation and ability to manage a busy workload
* Good IT skills and confidence using databases/systems
NICE TO HAVE'S
* Experience within housing, homelessness or tenancy support
* Understanding of safeguarding and working with vulnerable people
* Experience working in a local authority or public sector setting
* Knowledge of relevant housing legislation and guidance
SO, WHAT WILL YOU BE DOING?
* Managing a caseload and delivering timely, accurate support
* Speaking with customers to understand circumstances and agree next steps
* Assessing needs, risks and suitability of available options
* Keeping clear, detailed records and updating systems accurately
* Liaising with internal teams and external partners to progress cases
HELPFUL EXTRAS
* Flexible approach and ability to adapt to changing priorities
* Commitment to confidentiality, professionalism and best practice
* Positive, proactive attitude with a solutions-focused mindset