Housing Benefit & Universal Credit Support Officer

Description:

Housing Benefit & Universal Credit Support Officer
Birmingham | Up to £30,000 per annum | Permanent | Full-Time
Hours: 35 hours per week, Monday to Friday
We are recruiting for a Housing Benefit & Universal Credit Support Officer to join a growing organisation within the housing sector.
This is a varied role requiring strong knowledge of Housing Benefit together with experience and understanding of Universal Credit. It would suit someone from a benefits administration, supported housing, welfare benefits or local authority background who is organised, accurate and confident dealing with claimants, councils and other external organisations.
You will play an important role in supporting tenants with benefit-related matters, ensuring Housing Benefit claims are processed accurately and efficiently and providing guidance around Universal Credit where appropriate. You will maintain records, monitor claims and work proactively with local authorities to resolve outstanding issues.
The Role
Your responsibilities will include:
Processing and monitoring Housing Benefit claims
Providing support and guidance in relation to Universal Credit and benefit entitlement
Supporting tenants with Housing Benefit and Universal Credit-related queries
Inputting new tenancy details and claim information onto internal systems
Maintaining accurate and up-to-date records of claims and decisions
Liaising directly with local authorities regarding outstanding Housing Benefit claims
Monitoring Housing Benefit portals for suspensions, cancellations and other changes
Investigating suspended or cancelled claims and obtaining further information where required
Helping to identify benefit-related issues that may affect a tenant's claim or entitlement
Tracking outstanding queries and escalating unresolved issues
Managing and organising sensitive documentation relating to benefit claims
Supporting payment schedules and providing information to the finance team
General administration including data entry, post handling and file management
Assisting with the preparation of reports and audit information
The position involves regular communication with local authorities and tenants and requires someone who is comfortable dealing with detailed benefit information and following issues through to resolution.
About You
We are particularly interested in candidates who have:
Good knowledge and practical understanding of Universal Credit
A good understanding of Housing Benefit legislation, regulations and guidance
Previous experience within Housing Benefits, Universal Credit, welfare benefits, supported housing or a local authority environment
The ability to explain benefit-related information clearly and confidently
Excellent written and verbal communication skills
Strong administration and organisational skills
The ability to manage multiple tasks and deadlines
Excellent attention to detail and accuracy
Confidence dealing with sensitive documentation
A professional and empathetic approach when dealing with claimants
Strong customer service skills, including the ability to handle challenging conversations
The ability to work effectively as part of a team
An understanding of confidentiality and data protection
Experience using Housing Benefit systems, working with local authorities, knowledge of tenancy agreements or relevant qualifications within social welfare/public administration would also be beneficial.
What's on Offer?
Salary up to £30,000 per annum
Permanent, full-time position
35-hour working week
Monday to Friday working hours
Opportunity to join an established organisation operating within the housing sector
Varied role with responsibility and regular interaction with tenants and local authorities
If you have experience within Housing Benefit and Universal Credit and are looking for your next opportunity, apply today with your CV for further information