Details:
- Salary: £15.01 - 17.50 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Ealing London
- Date: 2 weeks ago
Description:
Housing Assistant - London Borough Council
Adecco are supporting a London Borough Council team in a service role as a Housing Assistant
Our client's Safer Communities and Housing Service team has additional requirements
They are seeking dynamic and collaborative individuals to join their team to provide the best possible service to support their approach to provisions to Resident Services in Ealing. If you are passionate about improving services and working in a fast paced environment, then we have the right roles for you.
Full time role - 35 hours per week
Temporary Role - 3 months with likely extension as well as opportunity to apply for permanent role
£15.01-£17.50 per hour PAYE (Circa £31,8K per annum)
Office based to begin, based in Northolt
IT equipment provided
Role Purpose
Comply with Ealing Council' Code of Conduct, Equality & Diversity Policy and Health & Safety Policy
Provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person for Neighbourhood Housing teams.
Provide support to residents across a range of tenures throughout the lifetime of their tenancies.
Work in a performance-managed culture, to be responsible and accountable for delivering an excellent customer focused service and meeting service objectives
General office support as directed by the Neighbourhood Team Leaders.
Work as part of a team to deliver excellence, solve problems and deliver value for residents.Duties
Be the first point of contact for housing services on reception, receiving enquiries from customers in person, by telephone, by letter and electronically
Develop and maintain a good working knowledge of housing services and procedures and ensure procedures are followed
Provide a strong customer focused service and deliver housing services to a diverse community
Deal with difficult situations in a way that tries to resolve issues for the customer
To manage office administrative work, including the Document Management system
Process key returns and liaise with the Voids Team
Monitor property rent accounts, send letters, making agreements to pay and update records
An ideal candidate
Able to deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Leader when necessary
Able to take personal responsibility for delivering the front line services within set timescales, for improving own performance and customer services
Able to manage and maintain records, files and other documentation accurately
Ability to deal with customer enquiries and requests on the telephone and face to face in a friendly and helpful way.
Able to deal with customer enquiries and requests face to face, by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately where possible
If you are right for the role and you can develop both the Borough Council and your profile, let us know...
Please APPLY NOW...
Why work with Adecco:
- 20 days annual leave + 9 days bank holiday
- Perks at work - discount vouchers and points to spend
- Support program with 24/7 helpline
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser