Details:
- Salary: £29 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: West London
- Date: 1 week ago
Description:
Role Purpose
To actively support the management of the service delivering a professional, responsive and individualised service to the councils residents requiring housing advice and to explore and sign-post to housing options. ▪ To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
Requirements
Experience of working in a front facing team interviewing and assessing clients with a need for assistance.
Previous experience with a council or housing association
Experience of case work and the application of case work management systems.
Have an excellent working knowledge (or demonstrate the ability to have or acquire) of all elements of housing needs: housing advice, homelessness prevention, property allocation and choice based lettings.
Responsibilities
To ensure that potentially homeless clients are given advice and assistance including those in housing need to whom the Council has no legal obligation to provide emergency accommodation to claim housing and other welfare benefits available to them with the aim of preventing or delaying homelessness, including the use of discretionary hardship payments (DHP).
To assess and determine applications from homeless households within the terms of part VII of the Housing Act 1996.
Be able to provide advice on a range of housing options, including low cost home ownership which promotes self-service, independence and prevents homelessness
To manage case work using expertise, knowledge of legislation and well established networks and partnerships to move clients on from temporary accommodation into longer term suitable and sustainable accommodation which effectively fulfils the Councils statutory duties.
Be responsible for building effective working relationships with Adult Social Care, Children’s Services, other Council services and external housing and support partners to deliver a seamless service, where appropriate. Have an understanding of the various social care legislative requirements as they affect housing.
Contract
Monday to Friday 9am to 5pm
Initial 3 month contract with the opportunity to extend
PAYE via Umbrella
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