Housing Admin Assistant

Description:

Do you have have good telephone and admin skills? Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Sutton who are looking to appoint a Housing Admin Assistant for the 3 months ongoing, at the rate of £18.62 per hour umbrella

Job responsibilities

Be the first point of contact for customers making requests or enquiries through a variety of channels
Demonstrate commitment to H.O.M.E values, setting the standard for the rest of the organisation
Adhere to the policy and process
Present an empathic approach to supporting customers
Have a good understanding of the needs of customers
Have a focus on delivering a suitable outcome for customer enquiries with rapid resolutions and service escalations
Provide suitable signposting where required
Take responsibility for ensuring that all enquiries are resolved with follow up activities being tracked and customers informed of progress
Be part of the ongoing development of the customer related processes and deliver in line with the agreed processes
Be a service matter expert in at least one area and provide support to all colleagues through transferring knowledge
Participate in the induction of all new starters by providing overview of Customer Experience
Champion new initiatives and user testing for the organisation
Lead or exercise behaviours that promote equality diversity and inclusion
Conduct signup for new and existing tenants
Interview residents face to face on behalf of other teams to capture information.
Provide reception cover when required.This is a soley office based role with no hybrid working

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy